MB-240 Question #308: Real Exam Question with Answer & Explanation

Your company has hired a new service technician. They are still learning about the job and the units the company sells and services. The service technician was assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit but is NOT sure what to do next. The service technician calls the internal help team for assistance, but they CANNOT provide the proper guidance as they are unable see what exactly the service technician is looking at and the service technician CANNOT describe it. You need to recommend the appropriate tools or applications that can assist in resolving these types of issues in the future. Which two tools or applications should the company implement? Each correct statement presents a complete solution. NOTE: Each correct selection is worth one point.