JK0-802 Exam Questions

A technician recently installed a memory upgrade for a laptop. Since then, the laptop has been experiencing random blue screen errors and unexpected shutdowns. Which of the followi...

A user reports that they cannot save a file in their word processing software, but yesterday the software was working fine. Which of the following tools would a technician use to B...

A technician is onsite to troubleshoot a distorted image on a laptop. Which of the following is the BEST way to determine if the LCD screen is the cause of the issue?

Which of the following is a valid local loopback address test command?

A technician has booted a computer several times. Each time the technician observes a BSOD with the same stop error. This indicates which of the following?

A technician would MOST likely use Windows PE on a Windows 7 system to perform which of the following functions?

A user has a problem with the touchpad on their Windows XP notebook. The problem started after a new manufacturer hardware update was installed. Which of the following should a tec...

A remote user reports that their laptop will not power up. The technician has the user reseat the power connections to the wall, the power supply, and the laptop. If it still does...

A user reports their laptop battery will not charge. Which of the following would be checked FIRST in order to narrow down the issue?

A modern gaming graphics card is showing pixilation on screen and is occasionally rebooting a PC without prior notice. Which of the following symptoms is MOST likely being experien...

A workstation is powered up and displays a "Missing Operating System" message. Which of the following would be the causes of this error? (Select TWO).

A technician is dispatched to a business where it is discovered that two physical hard drives in a RAID 5 configuration have failed. Which of the following is the BEST solution?

A user reports that their laser printer is printing lighter on one side of the page than the other. The user further reports that a new toner cartridge was just installed. Which of...

A technician receives a call that a remote user's laptop is not powering up. Before going to the user's site, which of the following should the technician advise?

A customer notices a problem with the track pad on their laptop. The technician questions the individual about recent changes, though none can be identified. The technician specula...

A technician is preparing to clean off a malware infection from a Windows XP PC. Which of the following should be disabled prior to starting the cleaning process?

The network administrator, Joe, is notified a shared drive is not available. Joe goes to the server room and discovers the RAID5 array has two failed drives. Which of the following...

A technician discovers a PC has a virus on it. Which of the following should the technician do to remediate this?

A technician has imaged Windows 7 to a new drive and installed it into the PC. The PC, however, will not boot the new disk. Using the recovery console, which of the following shoul...

Joe reports that the network inkjet printer is not printing any documents. Joe is able to print a test page from the front panel of the printer and the printer has an IP. Which of...

A technician has recently installed some new memory in a PC. When the computer is rebooted, the technician hears loud noise coming from inside the case. Which of the following is M...

A customer wrote an email password on a piece of paper and has misplaced it. The customer wants to know if the account has been compromised. Which of the following symptoms will MO...

A computer regularly shuts down and often will not turn on again for an hour or so. Which of the following tools should a technician use FIRST to troubleshoot this?

A user is connected to their home wireless network and can see shared folders on the other computers on the network, but cannot connect to the Internet. Which of the following tool...

A user cannot connect to their home wireless network. Which of the following should a technician do FIRST?

A computer's first boot device is set to CD-ROM drive, but there is no bootable disk inserted in the CD-ROM. Which of the following will occur?

A user has called in a helpdesk ticket about their monitor not powering on but their PC does. Which of the following would be the FIRST thing the technician would check?

A printer has been repurposed to another part of the building. When configured to work with the new department, it intermittently prints and at times prints unrequested jobs. The c...

A technician is attempting to upgrade a customer's PC from Windows XP Professional to Windows 7 Professional x64. The system contains a late generation Pentium 4 Processor with hyp...

A computer system uses a large CRT. The display is experiencing display issues around the edges. The technician suspects something in the computing environment is causing the probl...

A laser printer has just had its toner cartridge removed and toner has leaked inside and out. The BEST method to remove spilled toner, both inside and outside of the printer, is wh...

When a PC boots, the operating system reports the incorrect day and year for a few minutes before it eventually displays the correct time. Which of the following should the technic...

Anne is trying to pair her smartphone with her laptop to re-sync her contacts. Her smart phone is not discovering the laptop during Bluetooth discovery. Anne reinstalls the Bluetoo...

A laser printer is printing images tilted on the page. Which of the following components is the cause of the problem?

A user called the helpdesk and states they are getting pop-ups on their screen. Which of the following should the technician do?

A laptop's number lock and scroll lock lights are blinking in a certain sequence and is not booting. Which of the following would a technician do FIRST in this situation?

A user has a remote share that requires them to authenticate with a different set of credentials. Which of the following commands could a technician use to map this share?

A customer reports that their new Bluetooth device has a flashing blue light. Which of the following is MOST likely the cause?

An administrator would like a file to retain its archrival bit status, but wishes to store it on another drive than the one it was created on. Which of the following commands would...

A small business owner is concerned about any non-business owned devices being connected to their network. Which of the following actions would be the MOST secure way to ensure tha...

The IT department is concerned with budget cuts and needs to implement a new SQL server to support a project. Which of the following is the MOST cost-efficient and secure way to ad...

A user reports that after uninstalling software the computer is displaying 'cannot find a file on startup'. According to the troubleshooting theory, which of the following should t...

Which of the following Windows XP locations or utilities contains startup commands for programs that are currently running?

Which of the following ports and protocols are MOST likely needed to set up email on a mobile device?

Which of the following would remove all data from a drive and ensure that the drive was no longer readable? (Select TWO).

A user wishes to purchase a specialized application for just one desktop PC that will interact with their cell phone, exchanging critical data for remote access. Which of the follo...

A user has just purchased and installed a new LCD monitor on their home PC. The user notes a number of green dots on the display at all times. Which of the following is the MOST li...

Which of the following operating systems enables a user to use BitLocker?

Which of the following features would MOST likely be associated with a tablet mobile device? (Select TWO).

Which of the following tools should a technician use to troubleshoot a software RAID "predictive failure" error message?