CompTIA
JK0-802 · Question #979
A customer notices a problem with the track pad on their laptop. The technician questions the individual about recent changes, though none can be identified. The technician speculates that recent…
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Question
A customer notices a problem with the track pad on their laptop. The technician questions the individual about recent changes, though none can be identified. The technician speculates that recent automatic updates to the laptop may have caused the hardware to malfunction. Which of the following steps should the technician take NEXT?
Options
- AEstablish a plan of action
- BTake steps to resolve the problem
- CConfirm the theory
- DQuestion the user further
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