CompTIA
JK0-802 · Question #978
A technician receives a call that a remote user's laptop is not powering up. Before going to the user's site, which of the following should the technician advise?
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Question
A technician receives a call that a remote user's laptop is not powering up. Before going to the user's site, which of the following should the technician advise?
Options
- ARemove the battery and A/C adapter and depress the power button for ten seconds. Reconnect
- BRemove the battery and test it in a known good laptop of the same model to ensure it is in a fully-
- CAsk the user if the laptop is plugged into a power strip that also powers a high-draw device, such
- DAsk the user what USB devices they normally have plugged in and ensure they are plugged in to
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