A technician receives a call that a remote user's laptop is not powering up. Before going to the user's site, which of the following should the technician advise?

Question

Options

• ARemove the battery and A/C adapter and depress the power button for ten seconds. Reconnect
• BRemove the battery and test it in a known good laptop of the same model to ensure it is in a fully-
• CAsk the user if the laptop is plugged into a power strip that also powers a high-draw device, such
• DAsk the user what USB devices they normally have plugged in and ensure they are plugged in to

• A
  80% (52)
• B
  11% (7)
• C
  6% (4)
• D
  3% (2)

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