CompTIA
JK0-802 · Question #1006
A user reports that after uninstalling software the computer is displaying 'cannot find a file on startup'. According to the troubleshooting theory, which of the following should the technician do…
The correct answer is A. Take notes that uninstalling the software is most likely the cause. See the full explanation below for the reasoning.
Question
A user reports that after uninstalling software the computer is displaying 'cannot find a file on startup'. According to the troubleshooting theory, which of the following should the technician do NEXT?
Options
- ATake notes that uninstalling the software is most likely the cause.
- BDocument the actions that were taking to resolve the issue.
- CAsk the user if they have made any changes before this error has occurred.
- DVerify that the system is completely operational.
How the community answered
(50 responses)- A74% (37)
- B14% (7)
- C8% (4)
- D4% (2)
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