CompTIA
JK0-802 · Question #973
A user reports their laptop battery will not charge. Which of the following would be checked FIRST in order to narrow down the issue?
The correct answer is B. Remove the battery and power the laptop using the AC adaptor. See the full explanation below for the reasoning.
Question
A user reports their laptop battery will not charge. Which of the following would be checked FIRST in order to narrow down the issue?
Options
- ACheck the AC voltage at the outlet using a multimeter.
- BRemove the battery and power the laptop using the AC adaptor.
- CRemove the battery and place it in another laptop to see if it works.
- DUse a multimeter to check the output voltage from the AC adaptor.
How the community answered
(37 responses)- A3% (1)
- B84% (31)
- C8% (3)
- D5% (2)
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