JK0-802 Exam Questions

A nurse is often rushed away from the workstation during an emergency without warning. The system administrator would like to reduce the chance that someone could use their machine...

Which of the following provides the GREATEST security for SOHO wireless?

An unattended install is MOST likely used for which of the following scenarios?

A user requires a remote connection that will allow them to securely access the corporate network of their employer. Which of the following types of connections would be created? (...

A user states that they see a warning on their screen about an IP conflict. Which of the following is MOST likely the cause?

A user wants to view and change the file name extensions. 'Which of the following options in the control panel should be used to accomplish this?

Which of the following utilities should be used before installing new hardware in a computer?

Which of the following can be used to help recover a lost smartphone?

A user reports their laptop is shutting down each time they are idle for a short period of time. Which of the following options would the technician use to remedy the issue?

A user recently installed an application. Upon the next reboot, the system is displaying various errors relating to the system files and certain actions e.g. right-clicking no long...

A user calls the helpdesk to report that print jobs coming from a laser printer in the office are losing most of their toner due to being touched by hand smudge. The printer was re...

A user states that their computer sounds like a hair dryer after being on for 15-20 minutes. The user also states that if they turn the computer off for 5-10 minutes and then turn...

A technician is troubleshooting a reported wireless connectivity problem with a user's laptop. The 802.11a access point is located in one of the corners of a square office with 100...

A computer is displaying an "Operating system is not found" error whenever it is powered on. The computer is secured in a cabinet, so that only the front panel is accessible. The t...

A user claims that they recently had a virus infection and even after the infection was cleared, the user's web browser is still redirected to the same incorrect website when it is...

Ann, a user, reports that she is unable to connect to any local network resources or Internet sites. The technician discovers that her IP address is 169.254.13.197. Which of the fo...

Joe, a technician, is asked by another technician at his company to identify the host name of a device using a specific IP address. Which of the following commands would be used to...

A user's computer consistently shuts down several minutes after booting. When the technician reboots the computer, a message stating "CPU fan failure" appears. Which of the followi...

An administrator, Ann, wants to be able to access a customer's router interface from a remote location. Ann always has to have the customer print out the current router settings be...

A user, Anne, downloaded an Android app directly from a developer's website and is unable to install it on her smartphone. Which of the following will allow Anne to install the app...

Joe, a user, reports the printer in his department is shared through a workstation but people consistently turn the workstation off. Which of the following tools would be used to c...

Which of the following is a virus that is capable of spreading from one computer to another on a network?

The IT security group has configured a new server to be the secure gateway for all company Internet traffic and disabled the ability for users to communicate directly to the Intern...