CompTIA
JK0-802 · Question #1025
A user calls the helpdesk to report that print jobs coming from a laser printer in the office are losing most of their toner due to being touched by hand smudge. The printer was recently serviced…
The correct answer is A. The fuser is not heating up to proper temperature levels necessary. See the full explanation below for the reasoning.
Question
A user calls the helpdesk to report that print jobs coming from a laser printer in the office are losing most of their toner due to being touched by hand smudge. The printer was recently serviced with a new fuser unit. Which of the following problems is MOST likely affecting the printer?
Options
- AThe fuser is not heating up to proper temperature levels necessary.
- BThe pickup rollers are likely dirty and leaving paper dust on all printed pages.
- CThe printer's firmware was not updated with the installation of the new fuser.
- DThe fuser was installed backwards and is not evenly heating printed pages.
How the community answered
(28 responses)- A82% (23)
- B4% (1)
- C4% (1)
- D11% (3)
Community Discussion
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