JK0-802 Exam Questions

After installing an updated video card driver in a Windows XP machine, a technician sees a bluescreen of death (BSOD). Which of the following would BEST help the technician repair...

Which of the following PING switches would be used to continue a ping to a host until stopped?

A technician is having connectivity issues with a client's machine. The client's wall jack passed testing and the technician also uses a loopback to test the NIC on the PC and it a...

A client wants a wireless SOHO installed in the building that already has other wireless networks in it. The client wants the network to not be easily seen. Which of the following...

After rebooting, a technician sees the Windows logo but when Windows boots up, no video appears. Which of the following options would be the QUICKEST way to restore the computer?

Physically observing a user input a code or password is known as:

Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?

Which of the following commands shows the number of hops from a computer to the specified destination?

A computer's time settings reset every time it is unplugged. This is a symptom of a faulty:

The computer was booting normally yesterday, but in the morning a message appears stating "Operating System Not Found". This can be caused by which of the following? (Select TWO).

A technician recently installed a new USB printer for a customer that is running Windows 7. Windows automatically installed the drivers. When the user prints, the printout has a bu...

A company recently had a security breach and is now required to ensure that all data is removed from a PC once it leaves the building. Which of the following should the technician...

A technician needs to verify that a user's computer can connect to a particular server using TCP/IP. Which of the following commands should the technician run?

When a user tries to print, the OS slows down and appears to lock up. Shutting down the Print Spooler Service restores the computer's speed, but leaves the user unable to print. Wh...

A technician is having performance issues with a hard drive. Which of the following commands will verify the integrity of the hard drive and fix any errors?

A technician has just finished installing a new NIC in a desktop. Which of the following should the technician perform NEXT according to the troubleshooting theory?

After replacing a motherboard on a customer's laptop for a no POST issue, the technician realizes that there is no wireless connectivity on the laptop. Which of the following shoul...

A user is receiving an error message of "paper jam in tray 1" every time a print job is sent to the printer. Which of the following should the technician do NEXT, after verifying t...

Which of the following is the MOST likely reason for a low wireless signal?

A client wants a wireless network set up in the office, but does not want unauthorized users to be able to access the network. Which of the following provides the BEST protection?

A client has a Windows XP PC that has several unused programs that run on startup. Which of the following utilities can a technician use to disable these programs from running at s...

A client has a Windows Vista PC that has several unused programs that run on startup. Which of the following utilities can a technician use to disable these programs from running a...

A customer states that their wireless stops working a few times a day. They said the problem started when a new neighbor moved in. Which of the following is the MOST likely cause o...

Which of the following relies on individual characteristics unique to each person?

Which of the following BEST describes the practice of attempting to gain information through deceptive emails?

Which of the following is the MOST important system resource for virtual machines?

Which of the following is responsible for flipping the image when a smartphone is rotated?

A technician notices that everything appears too large on the computer's screen and the display resolution cannot be changed. The machine is running in which of the following modes...

A technician works for a company that uses an application to track licensing information. The application runs in the background on the Windows 7 computers. A technician receives a...

A laptop user reports that they cannot see the SSID or connect to their company's wireless network. Which of the following should the technician try FIRST?

A user reports that the PC is not working. After questioning the user, the technician believes the problem is a bad memory module. Which of the following is the NEXT step the techn...

A user reports that they accidentally unplugged their CMOS battery. The unit was reinstalled, but all subsequent boot attempts have resulted in a BSOD. Which of the following shoul...

While using an application on a Windows XP desktop PC, a BSOD appears. Which of the following should the technician select upon reboot to troubleshoot this issue?

A Windows desktop PC user states that they have sent several print jobs to their locally connected printer, yet none have printed. The printer has no error conditions on the contro...

A user states that their old Windows XP notebook loses time when they power it off. Which of the following items would address this problem?

Which of the following BEST prevents attackers from accessing network equipment?

A technician is setting up a new wireless router at a client's home. Which of the following would the technician do FIRST when securing the network?

A user states that they have noticed longer wait times when opening applications. Which of the following should the technician perform in order to BEST resolve this issue?

A user states that their workstation is showing limited or no connectivity and they are unable to access any network shares. The technician verifies that the workstation is configu...

A user has Share permissions of "Allow ?Full Control" and NTFS permissions of "Allow ?Read, Allow ?Write, Deny ?Modify" to a shared file. In which of the following ways can they ma...

A user has a work laptop configured with a static IP. The user wants to be able to take the laptop home and connect it to their router which uses DHCP. However, the user does not w...

A network printer has quit printing from all connected customers. No error messages are displayed on the printer and the network connection is working. Which of the following is th...

A technician has a list of IP addresses that the technician's manager needs the network names for. Which of the following commands would be used?

A customer consults a technician about a series of computers that fail to finish an overnight task on a regular basis. The problem seems to only occur early morning between Tuesday...

A technician installs a new SOHO wireless router to replace a failed router and users report connectivity issues and IP errors. Which of the following is the MOST likely cause?

A user reports that they can browse the local network but cannot reach the Internet. A technician pings the local server and verifies the server responds but sites on the Internet...

A technician replaced a video card on a desktop PC. The technician powers on the PC to install the device drivers. The PC boots up and goes through the POST, but the screen goes bl...

When a folder is copied into a shared folder, the permissions on that folder:

A user's CRT monitor was damaged by a large magnet, resulting in a distorted image. Which of the following can a technician do to BEST safely fix the monitor?

A user reports their network connection has limited or no connectivity. Which of the following should a technician check FIRST?