CompTIA
JK0-802 · Question #751
A technician replaced a video card on a desktop PC. The technician powers on the PC to install the device drivers. The PC boots up and goes through the POST, but the screen goes black when trying to…
The correct answer is C. Boot the PC in safe mode. See the full explanation below for the reasoning.
Question
A technician replaced a video card on a desktop PC. The technician powers on the PC to install the device drivers. The PC boots up and goes through the POST, but the screen goes black when trying to boot the operating system. Which of the following steps should the technician perform NEXT to troubleshoot this issue?
Options
- AFlash the BIOS
- BReseat the video card
- CBoot the PC in safe mode
- DReplace the video card with a new one
How the community answered
(40 responses)- A8% (3)
- B13% (5)
- C78% (31)
- D3% (1)
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