CompTIA
JK0-802 · Question #738
A Windows desktop PC user states that they have sent several print jobs to their locally connected printer, yet none have printed. The printer has no error conditions on the control panel. Which of…
The correct answer is D. Check if Use Printer Offline has been selected. See the full explanation below for the reasoning.
Question
A Windows desktop PC user states that they have sent several print jobs to their locally connected printer, yet none have printed. The printer has no error conditions on the control panel. Which of the following should the technician do FIRST in troubleshooting this problem?
Options
- AOpen the printer properties page and send a test print to it.
- BClear the print queue of all documents and resend one to test the printer.
- CPower the printer off and on and send one test document to it.
- DCheck if Use Printer Offline has been selected.
How the community answered
(30 responses)- A10% (3)
- B3% (1)
- C13% (4)
- D73% (22)
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