CompTIA
JK0-802 · Question #722
A user is receiving an error message of "paper jam in tray 1" every time a print job is sent to the printer. Which of the following should the technician do NEXT, after verifying that there are no…
The correct answer is B. Check if the pick up rollers are worn out. See the full explanation below for the reasoning.
Question
A user is receiving an error message of "paper jam in tray 1" every time a print job is sent to the printer. Which of the following should the technician do NEXT, after verifying that there are no visible paper jams in the printer?
Options
- AReset the page count on the printer.
- BCheck if the pick up rollers are worn out.
- CReinstall the printer driver.
- DReplace the paper tray 1.
How the community answered
(19 responses)- A5% (1)
- B79% (15)
- C16% (3)
Community Discussion
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