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ITSM20F.EN · Question #91
ITSM20F.EN Question #91: Real Exam Question with Answer & Explanation
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Question
Top management needs to ensure that employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?
Options
- AHow they can provide policies and a framework for a Service management system
- BHow they contribute to the achievement of the Service management objectives
- CHow they contribute to the Total cost of ownership (TCO)
- DHow they contribute to total salary reduction
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