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ITSM20F.EN · Question #97
ITSM20F.EN Question #97: Real Exam Question with Answer & Explanation
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Question
Service providers manage various documents and records to ensure effective planning, operation and control of Service management. Which of these is a record?
Options
- AProcess description
- BChange Advisory Board (CAB) meeting minutes
- CService level agreement (SLA)
- DService management policy
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