EXIN

ITSM20F.EN · Question #98

Which factor partly determines the priority of an Incident?

The correct answer is B. the impact. You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

Which factor partly determines the priority of an Incident?

Options

Athe category
Bthe impact
Cthe requisite resources
Dthe wishes of the customer

How the community answered

(22 responses)

A
14% (3)
B
77% (17)
C
5% (1)
D
5% (1)

Explanation

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Topics

#incident priority#impact#incident management#urgency

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