EXIN
ITSM20F.EN · Question #106
Which process is responsible for supplying first-line support and assistance in daily use of iT services?
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Resolution processes
Question
Which process is responsible for supplying first-line support and assistance in daily use of iT services?
Options
- AAvailability management
- BIncident management
- CService level management
- DService reporting
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Topics
#incident management#first-line support#service desk#daily IT use