EXIN

ITSM20F.EN · Question #106

Which process is responsible for supplying first-line support and assistance in daily use of iT services?

The correct answer is B. Incident management. You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

Which process is responsible for supplying first-line support and assistance in daily use of iT services?

Options

AAvailability management
BIncident management
CService level management
DService reporting

How the community answered

(34 responses)

A
18% (6)
B
74% (25)
C
3% (1)
D
6% (2)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#incident management#first-line support#service desk#daily IT use

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion

Full ITSM20F.EN Practice