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ITSM20F.EN · Question #128
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect…
The correct answer is C. Proactive Problem Management. You've hit your weekly limit · resets 5am (America/New_York)
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Question
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?
Options
- AError Control
- BIdentification of root causes
- CProactive Problem Management
- DProblem Control
How the community answered
(28 responses)- A4% (1)
- B14% (4)
- C75% (21)
- D7% (2)
Explanation
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Topics
#proactive problem management#trend analysis#problem management#historical data
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