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ITSM20F.EN · Question #61

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

The correct answer is C. to prevent repetitive occurrence of Incidents. You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

Options

Ato be able to charge to the correct users of the service
Bto be able to provide reports to management
Cto prevent repetitive occurrence of Incidents
Dto provide input to the Capacity Database

How the community answered

(38 responses)

A
3% (1)
B
11% (4)
C
82% (31)
D
5% (2)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#problem management#trend analysis#incident prevention#root cause

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