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ITSM20F.EN · Question #61
ITSM20F.EN Question #61: Real Exam Question with Answer & Explanation
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Question
Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
Options
- Ato be able to charge to the correct users of the service
- Bto be able to provide reports to management
- Cto prevent repetitive occurrence of Incidents
- Dto provide input to the Capacity Database
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