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ITSM20F.EN · Question #2

Which process or function has the responsibility of distributing information to users?

The correct answer is D. Service Desk. You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

Which process or function has the responsibility of distributing information to users?

Options

AChange Management
BCustomer Relationship Management
CIncident Management
DService Desk

How the community answered

(22 responses)

A
14% (3)
B
5% (1)
C
9% (2)
D
73% (16)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#Service Desk#information distribution#user communication#functions

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