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ITSM20F.EN · Question #1

What is a Known Error?

The correct answer is C. A Problem for which the cause and Workaround have been identified. You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

What is a Known Error?

Options

  • AA serious incident whose resolution is known
  • BA Problem that is resolved
  • CA Problem for which the cause and Workaround have been identified
  • DA Problem that cannot be matched

How the community answered

(20 responses)
  • B
    10% (2)
  • C
    85% (17)
  • D
    5% (1)

Explanation

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Topics

#Known Error#Problem Management#Workaround#definitions

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