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ITSM20F.EN · Question #109
ITSM20F.EN Question #109: Real Exam Question with Answer & Explanation
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Question
When should the final closure of an Incident record be completed?
Options
- AWhen all relevant information for classification and routing has been entered.
- BWhen the Incident has been dispatched outside the Service desk department.
- CWhen the Incident is solved and normal operation is restored.
- DWhen the user or customer has been given the opportunity to confirm that the service is restored.
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