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ITSM20F.EN · Question #108
In many organizations, management tasks or parts of those tasks are performed by third parties. Agreements are made with these parties that are expressed in documents. What are these documents called?
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Question
In many organizations, management tasks or parts of those tasks are performed by third parties. Agreements are made with these parties that are expressed in documents. What are these documents called?
Options
- AService level agreements (SLAs)
- BOperational level agreements (OLAs)
- CService contracts
- DUnderpinning contracts (UCs)
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Topics
#SLA#third-party agreements#service level management#contractual documents