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ITSM20F.EN · Question #108

In many organizations, management tasks or parts of those tasks are performed by third parties. Agreements are made with these parties that are expressed in documents. What are these documents called?

The correct answer is A. Service level agreements (SLAs). You've hit your weekly limit · resets 5am (America/New_York)

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Question

In many organizations, management tasks or parts of those tasks are performed by third parties. Agreements are made with these parties that are expressed in documents. What are these documents called?

Options

  • AService level agreements (SLAs)
  • BOperational level agreements (OLAs)
  • CService contracts
  • DUnderpinning contracts (UCs)

How the community answered

(51 responses)
  • A
    82% (42)
  • B
    6% (3)
  • C
    2% (1)
  • D
    10% (5)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#SLA#third-party agreements#service level management#contractual documents

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