EXIN
ITSM20F.EN · Question #18
ITSM20F.EN Question #18: Real Exam Question with Answer & Explanation
The correct answer is C. Service Contracts. See the full explanation below for the reasoning.
Question
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts. What are these contracts called?
Options
- AService Level Agreements (SLAs)
- BOperational Level Contracts
- CService Contracts
- DUnderpinning Contracts
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