What is an ISO/EC 20000 requirement relating to the service management plan?

The correct answer is C. It must include the scope of the organization's service management plan. You've hit your weekly limit · resets 5am (America/New_York)

Service Management System (SMS)

Question

Options

AIt must be available in at least one hard copy and approved
BIt must include the documented procedures specified by the standard
CIt must include the scope of the organization's service management plan
DIt must never include any know-how of the organization

How the community answered

(35 responses)

A
3% (1)
B
14% (5)
C
74% (26)
D
9% (3)

Explanation

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Topics

#service management plan#ISO/IEC 20000#scope#requirements

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