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ITSM20F.EN · Question #9

What are the key contents of an IT Service Management system?

The correct answer is A. A documented organizational and operational structure. You've hit your weekly limit · resets 5am (America/New_York)

Service Management System (SMS)

Question

What are the key contents of an IT Service Management system?

Options

AA documented organizational and operational structure
BA software system for the ticket
CA software system to monitor the key performance indicators (KPIs)
DSystematic processes for ticket recording and follow-up only

How the community answered

(65 responses)

A
85% (55)
B
5% (3)
C
9% (6)
D
2% (1)

Explanation

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Topics

#SMS#organizational structure#IT Service Management#key contents

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