EXIN
ITSM20F.EN · Question #10
ITSM20F.EN Question #10: Real Exam Question with Answer & Explanation
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Question
What is mandatory to define in the incident management procedures?
Options
- AThe escalation of incidents
- BThe implementation of emergency changes
- CThe recording of deficiencies in the configuration management database (CMDB)
- DThe recording of problems
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