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ITSM20F.EN · Question #10

What is mandatory to define in the incident management procedures?

The correct answer is A. The escalation of incidents. You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

What is mandatory to define in the incident management procedures?

Options

AThe escalation of incidents
BThe implementation of emergency changes
CThe recording of deficiencies in the configuration management database (CMDB)
DThe recording of problems

How the community answered

(35 responses)

A
71% (25)
B
20% (7)
C
3% (1)
D
6% (2)

Explanation

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Topics

#Incident Management#escalation#procedures#mandatory requirements

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