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ITSM20F.EN · Question #79
ITSM20F.EN Question #79: Real Exam Question with Answer & Explanation
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Question
A service provider discovers root cause of repetitive incident. The budget does not allow a permanent resolution. What actions must the service provider now take?
Options
- ADevelop an action that will mitigate the impact of the problem on the service
- BEscalate the information to Availability management for a service design change
- CReclassify the problem as an incident so mitigating actions will occur
- DRecord the root cause and close the problem
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