A service provider discovers root cause of repetitive incident. The budget does not allow a permanent resolution. What actions must the service provider now take?

Question

Options

• ADevelop an action that will mitigate the impact of the problem on the service
• BEscalate the information to Availability management for a service design change
• CReclassify the problem as an incident so mitigating actions will occur
• DRecord the root cause and close the problem

• A
  85% (46)
• B
  4% (2)
• C
  2% (1)
• D
  9% (5)

Explanation

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