A company decides to apply the principle of continual improvement. Which action would result from this decision?

Question

Options

• AAnalyze and evaluate the existing situation to identify areas for improvement
• BAnalyze customer satisfaction and identify resulting actions
• CReview the Service Management System at least annual
• DStart an internal service organization evaluation

• A
  80% (28)
• B
  11% (4)
• C
  3% (1)
• D
  6% (2)

Explanation

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