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ITSM20F.EN · Question #142

What is the certification audit primarily based on?

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Service Management System (SMS)

Question

What is the certification audit primarily based on?

Options

  • Apersonnel records
  • Bprocess descriptions
  • Creports by certified financial auditors
  • Dspecifications

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Topics

#certification audit#process descriptions#ISO/IEC 20000#audit basis
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