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ITSM20F.EN · Question #142

What is the certification audit primarily based on?

The correct answer is B. process descriptions. You've hit your weekly limit · resets 5am (America/New_York)

Service Management System (SMS)

Question

What is the certification audit primarily based on?

Options

Apersonnel records
Bprocess descriptions
Creports by certified financial auditors
Dspecifications

How the community answered

(21 responses)

A
14% (3)
B
71% (15)
C
10% (2)
D
5% (1)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#certification audit#process descriptions#ISO/IEC 20000#audit basis

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