Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?

The correct answer is D. the number of previously reported Incidents for the particular Configuration Item (CI). You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

Options

Athe available skills
Bthe competing requirements for resources
Cthe effort/cost to provide the method of resolution
Dthe number of previously reported Incidents for the particular Configuration Item (CI)

How the community answered

(37 responses)

A
3% (1)
B
16% (6)
C
8% (3)
D
73% (27)

Explanation

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Topics

#incident resolution#problem scheduling#priority#resource management

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