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ITSM20F.EN · Question #143
Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
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Resolution processes
Question
Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
Options
- Athe available skills
- Bthe competing requirements for resources
- Cthe effort/cost to provide the method of resolution
- Dthe number of previously reported Incidents for the particular Configuration Item (CI)
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Topics
#incident resolution#problem scheduling#priority#resource management