EXIN
ITSM20F.EN · Question #150
Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?
The correct answer is A. a decision taking group. See the full explanation below for the reasoning.
Service Management System (SMS)
Question
Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?
Options
- Aa decision taking group
- Bthe Change Advisory Board (CAB)
- Cthe senior customer representative
- Dthe service managers
How the community answered
(26 responses)- A69% (18)
- B4% (1)
- C19% (5)
- D8% (2)
Topics
#senior responsible owner#management system governance#decision making group#SMS delivery
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