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ITSM20F.EN · Question #115
ITSM20F.EN Question #115: Real Exam Question with Answer & Explanation
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Question
Customer satisfaction measurement is an important activity in the Business relationship management process. What is the objective of Customer satisfaction measurement?
Options
- Ato enable the Service provider to gain information regarding the perception of the customer and to
- Bto gather information about potential new services that might be interesting for the end users of
- Cto optimize the relationship processes so that service levels are exceeded
- Dto check if contractual obligations for customer satisfaction are being met
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