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ITSM20F.EN · Question #86
ITSM20F.EN Question #86: Real Exam Question with Answer & Explanation
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Question
The Supplier Management process must define several formal policies and procedures to cover possible events in the service provider-supplier relationship. According to ISO/IEC 20000-1, what would not be defined?
Options
- AComplaints procedure
- BContractual disputes
- CEarly termination of the contract
- DTransferof service
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