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ITSM20F.EN · Question #86
The Supplier Management process must define several formal policies and procedures to cover possible events in the service provider-supplier relationship. According to ISO/IEC 20000-1, what would…
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Relationship processes
Question
The Supplier Management process must define several formal policies and procedures to cover possible events in the service provider-supplier relationship. According to ISO/IEC 20000-1, what would not be defined?
Options
- AComplaints procedure
- BContractual disputes
- CEarly termination of the contract
- DTransferof service
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Topics
#supplier management#contract management#complaints procedure#ISO 20000-1