What are the key contents of a Service management system (SMS)?

Question

Options

• Aa software system for the ticket system
• Ba software system to monitor the Key performance indicators (KPIs)
• Cdefinition of corporate measures to achieve the required level of quality
• Dsystematic processes for ticket recording and follow-up only

• A
  4% (2)
• B
  6% (3)
• C
  79% (38)
• D
  10% (5)

Explanation

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