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ITSM20F.EN · Question #116
ITSM20F.EN Question #116: Real Exam Question with Answer & Explanation
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Question
How should the requirements for Service continuity and availability be identified?
Options
- AThese should be identified based upon historical data for major incidents and their business
- BThese should be identified on the basis of customer satisfaction investigations, so that the real
- CThese should be identified based upon the business priorities, Service level agreements (SLAs)
- DThese should be made up from service requirements and SLAs if available.
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