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ITSM20F.EN · Question #36
A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?
The correct answer is A. Service Catalog. You've hit your weekly limit · resets 5am (America/New_York)
Service delivery processes
Question
A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?
Options
- AService Catalog
- BService Level Agreement (SLA)
- CService Level Requirement
- DUnderpinning Contract
How the community answered
(19 responses)- A84% (16)
- C11% (2)
- D5% (1)
Explanation
You've hit your weekly limit · resets 5am (America/New_York)
Topics
#service catalog#service level management#SLA#service documentation
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