EXIN

ITSM20F.EN · Question #147

Where would an IT service for the customer normally be defined?

The correct answer is C. in the Service Catalog or the Service Level Agreement (SLA). You've hit your weekly limit · resets 5am (America/New_York)

Service delivery processes

Question

Where would an IT service for the customer normally be defined?

Options

Ain the IT Framework
Bin the Operational Level Agreement (OLA)
Cin the Service Catalog or the Service Level Agreement (SLA)
Din the Service Report

How the community answered

(24 responses)

A
13% (3)
B
4% (1)
C
83% (20)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#service catalog#SLA#service definition#service level management

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion

Full ITSM20F.EN Practice