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ITSM20F.EN · Question #147
Where would an IT service for the customer normally be defined?
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Service delivery processes
Question
Where would an IT service for the customer normally be defined?
Options
- Ain the IT Framework
- Bin the Operational Level Agreement (OLA)
- Cin the Service Catalog or the Service Level Agreement (SLA)
- Din the Service Report
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Topics
#service catalog#SLA#service definition#service level management