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ITSM20F.EN · Question #148
What is required to be included in Release Management procedures according to ISO/IEC 20000?
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Implementation and transition of new or changed services
Question
What is required to be included in Release Management procedures according to ISO/IEC 20000?
Options
- Athe authorization and implementation of emergency Changes
- Bthe investigation and prevention of Security Incidents
- Cthe recording of all reported Incidents
- Dthe updating and changing of configuration information and Change records
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Topics
#release management#ISO/IEC 20000 requirements#configuration information#change records