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ITSM20F.EN · Question #148

What is required to be included in Release Management procedures according to ISO/IEC 20000?

The correct answer is D. the updating and changing of configuration information and Change records. You've hit your weekly limit · resets 5am (America/New_York)

Implementation and transition of new or changed services

Question

What is required to be included in Release Management procedures according to ISO/IEC 20000?

Options

  • Athe authorization and implementation of emergency Changes
  • Bthe investigation and prevention of Security Incidents
  • Cthe recording of all reported Incidents
  • Dthe updating and changing of configuration information and Change records

How the community answered

(30 responses)
  • A
    17% (5)
  • B
    7% (2)
  • C
    3% (1)
  • D
    73% (22)

Explanation

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Topics

#release management#ISO/IEC 20000 requirements#configuration information#change records

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