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ITSM20F.EN · Question #148
What is required to be included in Release Management procedures according to ISO/IEC 20000?
The correct answer is D. the updating and changing of configuration information and Change records. You've hit your weekly limit · resets 5am (America/New_York)
Implementation and transition of new or changed services
Question
What is required to be included in Release Management procedures according to ISO/IEC 20000?
Options
- Athe authorization and implementation of emergency Changes
- Bthe investigation and prevention of Security Incidents
- Cthe recording of all reported Incidents
- Dthe updating and changing of configuration information and Change records
How the community answered
(30 responses)- A17% (5)
- B7% (2)
- C3% (1)
- D73% (22)
Explanation
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Topics
#release management#ISO/IEC 20000 requirements#configuration information#change records
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