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ITSM20F.EN · Question #3

The success and failure of Releases shall be measured. What is included in these measurements?

The correct answer is B. The Incidents related to a Release in the period following a Release. You've hit your weekly limit · resets 5am (America/New_York)

Implementation and transition of new or changed services

Question

The success and failure of Releases shall be measured. What is included in these measurements?

Options

  • AThe frequency and types of Releases
  • BThe Incidents related to a Release in the period following a Release
  • CThe Release dates
  • DThe Request for Change (RFC)

How the community answered

(29 responses)
  • A
    14% (4)
  • B
    76% (22)
  • C
    7% (2)
  • D
    3% (1)

Explanation

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Topics

#Release Management#measurement#post-release incidents#metrics

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