EXIN
ITSM20F.EN · Question #68
A recent request for a new phone has been received. The request has all necessary approvals but when the service provider places the order with the vendor, the phone is now out of stock and new…
The correct answer is B. Escalate according to procedures. You've hit your weekly limit · resets 5am (America/New_York)
Service delivery processes
Question
A recent request for a new phone has been received. The request has all necessary approvals but when the service provider places the order with the vendor, the phone is now out of stock and new stock is not due for two weeks. This delay will breach the agreed fulfillment time. What action should a service provider perform if a service request cannot be fulfilled within the agreed timefra mes?
Options
- ACancel the request and inform the customer
- BEscalate according to procedures
- CFind a new vendor who has the request phone
- DNothing, the service provider cannot control stock levels of the supplier
How the community answered
(24 responses)- A8% (2)
- B83% (20)
- C4% (1)
- D4% (1)
Explanation
You've hit your weekly limit · resets 5am (America/New_York)
Topics
#service request#fulfillment#escalation#SLA breach
Community Discussion
No community discussion yet for this question.