Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to…

The correct answer is D. Service Level Management. You've hit your weekly limit · resets 5am (America/New_York)

Service delivery processes

Question

Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?

Options

AAvailability Management
BFinancial Management for IT Services
CIT Service Continuity Management
DService Level Management

How the community answered

(41 responses)

A
7% (3)
B
5% (2)
C
17% (7)
D
71% (29)

Explanation

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Topics

#service level management#service quality#SLA monitoring#reporting

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