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ITSM20F.EN · Question #35

What is a purpose of ISO/IEC 20000?

The correct answer is A. to promote the adoption of an integrated process approach. You've hit your weekly limit · resets 5am (America/New_York)

Basic concepts

Question

What is a purpose of ISO/IEC 20000?

Options

Ato promote the adoption of an integrated process approach
Bto promote the adoption of IT governance
Cto provide best practice guidance on IT Service Management
Dto provide best practice guidance on security management

How the community answered

(59 responses)

A
76% (45)
B
14% (8)
C
7% (4)
D
3% (2)

Explanation

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Topics

#ISO 20000#integrated process approach#ITSM purpose#standard objectives

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