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ITSM20F.EN · Question #95
ITSM20F.EN Question #95: Real Exam Question with Answer & Explanation
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Question
What is the added value of a service being delivered according to IT service management best practice?
Options
- AYou can specifically define the service by means of a Service level agreement (SLA).
- BServices facilitate outcomes for customers.
- CYou do not have to invest in processes to control the service.
- DServices have a lower total cost of ownership.
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