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ITSM20F.EN · Question #95

What is the added value of a service being delivered according to IT service management best practice?

The correct answer is B. Services facilitate outcomes for customers. You've hit your weekly limit · resets 5am (America/New_York)

Basic concepts

Question

What is the added value of a service being delivered according to IT service management best practice?

Options

AYou can specifically define the service by means of a Service level agreement (SLA).
BServices facilitate outcomes for customers.
CYou do not have to invest in processes to control the service.
DServices have a lower total cost of ownership.

How the community answered

(27 responses)

A
11% (3)
B
78% (21)
C
4% (1)
D
7% (2)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#ITSM best practice#service value#customer outcomes#service management

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