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ITSM20F.EN · Question #50

What defines Service Quality?

The correct answer is C. Meeting stated customer requirements and expectations. You've hit your weekly limit · resets 5am (America/New_York)

Basic concepts

Question

What defines Service Quality?

Options

AA series of activities that can be assessed in advance by a provider and customer
BAchieving a 99.999% continuous level of availability
CMeeting stated customer requirements and expectations
DProviding a cost-effective service

How the community answered

(19 responses)

A
5% (1)
B
21% (4)
C
68% (13)
D
5% (1)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#service quality#customer requirements#expectations#quality definition

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