EXIN

ITSM20F.EN · Question #51

What data is recorded when an incident is reported to the Service Desk?

The correct answer is A. the name of the person reporting the Incident. You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

What data is recorded when an incident is reported to the Service Desk?

Options

Athe name of the person reporting the Incident
Bthe name of the person handling the Problem
Cthe name of the person who approves the Request for Change (RFC)
Dthe names of persons who are authorized to implement Changes in the Configuration

How the community answered

(38 responses)

A
71% (27)
B
3% (1)
C
16% (6)
D
11% (4)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#incident management#Service Desk#incident registration#data recording

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion

Full ITSM20F.EN Practice