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ITSM20F.EN · Question #52

What is the difference between a process owner and a process manager?

The correct answer is A. a process owner is responsible for the effectiveness of the process and a process manager is. You've hit your weekly limit · resets 5am (America/New_York)

Service Management System (SMS)

Question

What is the difference between a process owner and a process manager?

Options

  • Aa process owner is responsible for the effectiveness of the process and a process manager is
  • Ba process owner is a director and a process manager is a manager
  • Ca process owner must have a Manager's Certificate and a process manager must have a
  • Da process owner will work directly with business leadership and the process manager only works

How the community answered

(63 responses)
  • A
    86% (54)
  • B
    2% (1)
  • C
    5% (3)
  • D
    8% (5)

Explanation

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Topics

#process owner#process manager#roles#responsibilities

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