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ITSM20F.EN · Question #81
What measure or technique will be used to show progress of process objectives for a Service provider?
The correct answer is C. Key performance indicator (KPI). You've hit your weekly limit · resets 5am (America/New_York)
Basic concepts
Question
What measure or technique will be used to show progress of process objectives for a Service provider?
Options
- ACMMI?
- BCritical success factor (CSF)
- CKey performance indicator (KPI)
- DSix Sigma?
How the community answered
(29 responses)- A3% (1)
- B3% (1)
- C83% (24)
- D10% (3)
Explanation
You've hit your weekly limit · resets 5am (America/New_York)
Topics
#KPI#CSF#process metrics#performance measurement
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