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ITSM20F.EN · Question #117
According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
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Question
According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
Options
- ABusiness relationship management
- BContract management
- CService level management
- DSupplier management
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Topics
#supplier management#contractual disputes#ISO/IEC 20000#supplier processes