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ITSM20F.EN · Question #117
According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
The correct answer is D. Supplier management. You've hit your weekly limit · resets 5am (America/New_York)
Relationship processes
Question
According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
Options
- ABusiness relationship management
- BContract management
- CService level management
- DSupplier management
How the community answered
(38 responses)- A3% (1)
- B16% (6)
- C8% (3)
- D74% (28)
Explanation
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Topics
#supplier management#contractual disputes#ISO/IEC 20000#supplier processes
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