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ITSM20F.EN · Question #118
What is the objective of the maintain and improve the SMS stage (Act)?
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Service Management System (SMS)
Question
What is the objective of the maintain and improve the SMS stage (Act)?
Options
- Ato improve the efficiency and effectiveness of the business
- Bto improve the efficiency and effectiveness of the processes
- Cto improve the efficiency and effectiveness of service provision
- Dto improve the efficiency and effectiveness of service support
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Topics
#PDCA Act stage#SMS improvement#service provision#continual improvement