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ITSM20F.EN · Question #118
What is the objective of the maintain and improve the SMS stage (Act)?
The correct answer is C. to improve the efficiency and effectiveness of service provision. You've hit your weekly limit · resets 5am (America/New_York)
Service Management System (SMS)
Question
What is the objective of the maintain and improve the SMS stage (Act)?
Options
- Ato improve the efficiency and effectiveness of the business
- Bto improve the efficiency and effectiveness of the processes
- Cto improve the efficiency and effectiveness of service provision
- Dto improve the efficiency and effectiveness of service support
How the community answered
(18 responses)- A6% (1)
- B6% (1)
- C78% (14)
- D11% (2)
Explanation
You've hit your weekly limit · resets 5am (America/New_York)
Topics
#PDCA Act stage#SMS improvement#service provision#continual improvement
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