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ITSM20F.EN · Question #99
What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?
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Relationship processes
Question
What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?
Options
- AA compliments application needs to be implemented.
- BCustomer satisfaction surveys need to be defined so that customers can easily respond to them.
- CInterested parties and customers of the services need to be identified and documented.
- DOutstanding complaints need to be reviewed on a monthly basis.
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Topics
#business relationship management#ISO 20000-1#interested parties#customer identification