What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?

The correct answer is C. Interested parties and customers of the services need to be identified and documented. You've hit your weekly limit · resets 5am (America/New_York)

Relationship processes

Question

Options

AA compliments application needs to be implemented.
BCustomer satisfaction surveys need to be defined so that customers can easily respond to them.
CInterested parties and customers of the services need to be identified and documented.
DOutstanding complaints need to be reviewed on a monthly basis.

How the community answered

(42 responses)

A
5% (2)
B
2% (1)
C
83% (35)
D
10% (4)

Explanation

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Topics

#business relationship management#ISO 20000-1#interested parties#customer identification

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